Skip to content
● PickMD
Sparock website中文

PickMD · Legal & Support

App Support

Contact PickMD, delete local data, submit a privacy request, or review common questions.

Version
v1.0
Effective date
1st Aug. 2026
Last updated
August 3, 2026
Permanent URL
https://pickmd.sparock.cn/en/support

Contact

Developer: Shenzhen Sparock Intelligent Technology Co., Ltd.

Email: service@sparock.org

Address: (Qianhai Cooperation Zone) Room 501, Building 5, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

App version: 1.0.0

Include platform, OS version, app version, and reproduction steps where useful. Do not email private documents, identity documents, or passwords unless strictly necessary.

Delete local data

  1. Delete documents from the PickMD library.
  2. Delete private export files from export history, and separately delete saved copies from Files, Downloads, Photos, or the recipient app.
  3. On Android, clear storage in system App info to remove all local app data; on iOS, uninstall the app. Menu names vary by OS version.
  4. System-backup or device-transfer copies are managed by Android, iOS, and the backup service configured by the user and must be deleted through that system or service.

PickMD has no account system, so there is no account to close.

Privacy complaints and rights requests

Email service@sparock.org with the subject “PickMD privacy request.” State the request type, platform, and enough information to locate the relevant information. A response will be provided within 15 days, or a reason will be given if the request cannot be fulfilled.

Common questions

Can I import after refusing clipboard access?

Yes. Use the file picker, open-in flow, or system share. The app currently has no clipboard-recognition switch; system controls vary by Android and iOS version.

Why might reading a document use the network?

Remote images load automatically when a document is opened and use memory and disk caches. The disk cache is capped at 128 MiB and evicts by capacity, with no fixed retention period. External links are handed to the system to open third-party sites.

Does uninstalling delete exported files?

Not necessarily. Copies in shared folders, Photos, or other apps must be deleted there.

How do I delete my account?

There is no PickMD account. Delete local documents, clear app data, or uninstall. Manage system backups separately in platform settings.

On this pageContactDelete local dataComplaints and requestsFAQ

Shenzhen Sparock Intelligent Technology Co., Ltd.

Email:service@sparock.org

Address:(Qianhai Cooperation Zone) Room 501, Building 5, Qianhai Kexing Science Park, Laodong Community, Xixiang Subdistrict, Bao'an District, Shenzhen, Guangdong Province, China

App version:1.0.0

PrivacyTermsPermissionsData collectionThird partiesChildrenSupport